Technology Department

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Remote Help

MIS has a remote help capability that allows us to remotely access customer computers for purposes of troubleshooting, training, etc. MIS and the customer have simultaneous access to the customer desktop during a remote help session. Procedures are simple and are detailed in on this Webpage.

CLICK HERE to initiate a Remote Help Session

Procedures

• MIS personnel must be at their office PC to use this capability.

• A remote help session must be pre-coordinated with MIS, as necessary for the capability to be enabled on the MIS end.

• Use the following contact information to coordinate a remote help session.

  Mary Knight (527-6120, mknight@fusd1.org)

  Ted Grudniewski (527-9731, tgrudniewski.fusd1.org)

   

  Julie Smith (527-6151, jsmith@fusd1.org)

  Amy Sipes (527-9730, asipes@fusd1.org)

  Marney Chavez (527-9183, mchavez@fusd1.org)

  David Carter (527-9440, dcarter@fusd1.org)

• Use this link to initiate the session: Remote Help Typically, the MIS contact will be on the phone with you when you initiate the session and will walk you through the steps.

• Three screens will appear in sequence once you initiate the remote help session.

  

Select "Run"



Select "Run"



Double click on the name of the MIS contact with whom you coordinated the remote session.

• Once the connection to your computer has been established, both you and the MIS contact will have control of the mouse and keyboard inputs to that computer.

• The connection is terminated terminated by MIS once the remote help session is complete.

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