• Request Help

    Genesis support inquiries should typically start with on-site secretaries and teacher trainers, all listed on the Genesis Contacts page. (Inquiries will be escalated by those individuals as necessary.) 

    A few other general guidelines for whom to contact and when:

    1. If you are locked out of your account or assigned to the wrong building in Genesis, you may contact Gwyn Marquez directly at gmarquez@fusd1.org, 928-527-6151, or via IM

    2. If you have an issue related to classes or rosters as they appear in your account, please start with your on-site secretary in charge of Genesis

    3. For questions about how to set up, use, and access Genesis grade book and attendance features, please submit the form below so an on-site trainer can follow up

    4. To report pop-up or other error messages, please submit a detailed description and screenshot to the FUSD HelpDesk