Synergy Teacher Support
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Request Help
Genesis support inquiries should typically start with on-site secretaries and teacher trainers, all listed on the Genesis Contacts page. (Inquiries will be escalated by those individuals as necessary.)
A few other general guidelines for whom to contact and when:
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If you are locked out of your account or assigned to the wrong building in Genesis, you may contact Gwyn Marquez directly at gmarquez@fusd1.org, 928-527-6151, or via IM
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If you have an issue related to classes or rosters as they appear in your account, please start with your on-site secretary in charge of Genesis
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For questions about how to set up, use, and access Genesis grade book and attendance features, please submit the form below so an on-site trainer can follow up
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To report pop-up or other error messages, please submit a detailed description and screenshot to the FUSD HelpDesk
THANK YOU!
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